Privacy Policy

• Your Information: When you place an order, create an account, or contact us, we collect details such as your name, email address, phone number, and billing address.
• Recipient Information: To deliver your order, we collect the recipient's name, delivery address, phone number, and your card message. We use this only to fulfill and deliver your order.
• Payment Information: Card payments are processed securely by our payment processor. We do not store your full card number on our website.
• Website Usage Information: We automatically collect non-identifying information such as your browser type, device, pages visited, and how you arrived at our site.

We use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how our website is used. We also work with advertising partners such as Google and Meta (Facebook and Instagram), who may use cookies or pixels to show you our ads on other websites and measure how well those ads perform.

You can disable cookies in your browser settings, though some features of our site may not work as expected. To manage personalized ads, visit Google's Ad Settings or Meta's Ad Preferences.

• Orders & Delivery: To process payments, prepare arrangements, deliver orders, and send order confirmations and updates.
• Customer Service: To answer your questions and resolve any concerns.
• Marketing: If you opt in, we may send you emails or text messages about promotions, holidays, and new products. You can unsubscribe at any time using the link in any email, by replying STOP to texts, or by contacting us.
• Improving Our Services: To understand what our customers love and make our website and service better.

We do not sell or rent your personal information. We share it only as needed to run our business:

• Service Providers: Payment processors, website and order management providers, and delivery partners who help us fulfill your order.
• Partner Florists: For orders delivered outside our local area, we share the recipient and order details with a trusted partner florist through our florist network.
• Legal Requirements: When required by law or to protect the rights and safety of our customers and business.

These partners may use your information only to provide services to us.

• Security: We use industry-standard security measures, including SSL encryption, to protect your information during transactions. No method of transmission over the internet is 100% secure, but we work hard to protect your data.
• Retention: We keep order and account information for as long as needed to serve you, meet our legal and accounting obligations, and resolve disputes.

You may request to review, update, or delete the personal information we hold about you, or opt out of marketing at any time, by contacting us using the information below. We will respond within a reasonable time.

• Children's Privacy: Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
• Third-Party Links: Our website may link to other sites. We are not responsible for their privacy practices or content.
• Changes to This Policy: We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or your personal information, please contact us.